Refund policy

Returns & Refund Policy

Effective Date: 14 July 2026

At Barber Archive, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

Returns

You may request a return within 7 days of receiving your order, provided that:

The item is unused, unopened, and in its original condition.

The product is returned in its original packaging with all accessories and documentation.

Proof of purchase (order confirmation or invoice) is provided.

For hygiene and safety reasons, we cannot accept returns of products that have been used, opened, or damaged by the customer unless they are faulty or required by law.

Faulty or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photographs of the product and packaging so we can investigate and resolve the issue as quickly as possible.

If a product is confirmed to be faulty, Barber Archive will, where applicable and in accordance with the Consumer Protection Act, offer a repair, replacement, or refund.

Non-Returnable Items

The following items cannot be returned unless they are faulty or required by law:

Used hair clippers and trimmers

Opened blades

Opened shaving or grooming products

Items marked as final sale or clearance

Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

Return Shipping

Unless the return is due to an incorrect, damaged, or faulty item supplied by Barber Archive, customers are responsible for the cost of returning products.

We recommend using a tracked courier service, as Barber Archive cannot be responsible for returned parcels lost in transit.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it must follow the standard returns process.

Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2008 (South Africa), or any other applicable law.

Contact Us

Barber Archive

Website: https://barberarchivesupply.com

Email: barberarchivesupply.com

We aim to respond to all return and refund enquiries within 1–2 business days